Suggestions, feedback and complaints
How to make a comment or a suggestion
If you are happy with the service you have received, or you have a suggestion about how we can improve our service, we would like to receive feedback.
How to make a complaint
If you are in a reception, complaints about the service can be made to a member staff or with one of the Reception Managers , tour managers or other staff during your tour or travel journey with us. You can make a complaint, comment or a suggestion online. Our target to respond to complaints is 2 working days. Kindly share your complaint , comment or suggestion through below form.